Terms and Conditions
1. Regal Estates
Regal Asset Managers Limited Trading as Regal Estates is a private company registered:
505 Pinner Road
Registered Company number: 03451269
2. This Website
Regal Estates owns the website located at www.regalestate.co.uk (the “Website”). By accessing and using the Website you the user agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.
3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the “Content”) and all rights in it belongs to Regal Estates You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.
4. Unlawful Use
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.
5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Regal Estates.
5.2 The trade marks, service marks and logos used and displayed on this Website (“Trade Marks”) are registered or unregistered trade marks of Regal Estates. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Regal Estates. The name of Regal Estates may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Regal Estates.
6.1 The Website and Content is provided “AS IS” and on an “AS AVAILABLE” basis and Regal Estates does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
6.2 In no event will Regal Estates be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
6.3 Regal Estates has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Regal Estates for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
6.4 Regal Estates does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.
8. Changes to the Terms
Regal Estates reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Regal Estates will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.
These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.
If there is any conflict between these Terms and any other written agreement between you and Regal Estates then the latter shall prevail.
12. Events beyond our control
Regal Estates will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
Regal Estates is not responsible for the availability or content of any third party websites or material you access through this Website.
14. File Download
Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.
505 Pinner Road
16. Complaints Procedure
Regal Estates are fully committed to the highest standards of service and compliance and we are bound by The Property Ombudsman code of practice.
We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.
Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible.
We have a standard procedure for handling complaints which is as follows:
All written complaints must be sent in writing to email@example.com or Regal Estates, 383 High Road, London, NW10 2JR, we will acknowledge your complaint within 3 working days and a proper investigation will be promptly undertaken. We will send you a formal written outcome of our investigation within 14 working days, a senior member of staff will deal with the complaint.
If you feel dissatisfied after this please provide a copy of your written summary with a covering letter requesting further investigation and this should provide you with an opportunity for a separate and detached review of the complaint by a member of staff not directly involved with the transaction.
This will be our final viewpoint letter and such a review will be sent to you within 10 working days after you express your dissatisfaction to our response,
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:
The Property Ombudsman
43-55 Milford Street
Tel No.: 01722 333 306
Please be aware that you have up to 12 months from the date of the final viewpoint letter to refer your complaint to the Ombudsman in writing.
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to our office, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The complaint will be reviewed by the Property Ombudsman’s office together with the response from the branch and a recommendation will be made to the Ombudsman who will then make a final decision which is binding.