Date of last review: May 2018
Regal Estates is a trading name of Regal Asset Managers Ltd.
Regal Estates identifies itself as a data controller and is committed to respecting and protecting your privacy. We are registered with the Information Commissioner's Office (ICO), the UK supervisory authority for personal data under registration reference Z3089005.
You have the right to contact us in order to remove consent, to correct, amend or to erase your personal data at any time. Where your information is required for statutory record keeping purposes, we reserve the right under UK Data Protection law not to comply with your request.
Regal Estates is a trading name of Regal Asset Managers Ltd whose registered company number is 03451269 and registered office is 505 Pinner Road, Harrow, Middlesex, HA2 6EH. Our trading address is Regal Estates, 383 High Road, Willesden, London, NW10 2JR.
We obtain personal information about you that you provide to us through our website, emails, phone conversations or documents that you provide to us and when you visit our office Regal Estates, 383 High Road, Willesden, London, NW10 2JR or if we meet you at another address such as for a property appraisal or valuation.
Here are some other examples of how we would collect personal information about you:
The information that we collect from you might include but is not limited to, your name, your email address, phone number, date of birth, other information pertaining to your property search or suitability to continue using our services such as relevant financial details, relevant address and related address details and any information that you choose to provide to us.
Regal Estates uses various applications to administer your personal data. We do not use these tools to perform profiling or any kind of automated decision-making about you.
Regal Estates holds your personal data in electronic database form including the use of cloud-based applications. We ensure to select cloud providers that provide suitable guarantees over the privacy and rights associated with your personal data.
The information that we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
We are legally required to hold some types of information for certain prescribed periods of time to fulfil our statutory legal obligations. Outside of these specific statutory obligations, we will hold your personal data on our systems for as long as necessary for the relevant purposes for which we use it and in accordance with any retention periods set out in any relevant contract you hold with us.
If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
If we process your data on the basis of 'legitimate interests', we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.
We will frequently keep our data storage up to date and remove information you request us to do so in line with current guidelines.
It is not possible for us to specify how long for which we will retain your personal information. In such cases, we will determine the period of retention based on the following criteria:
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (only if you have chosen to receive marketing communications from us).
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include Land Registry and Companies House. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
We will not in any circumstances sell or rent your information to third parties.
We may pass your information to third party service providers if there is a legitimate business interest to do so and if related to any part of your transaction with us and relevant to our business relationship or if any legal authorities request information or have the proper authorisation such as a search warrant or court order.
These third party providers or data processors are including but not limited to our business partners, suppliers, sub-contractors working on our behalf and for the purpose of completing tasks and providing services to you, these will include:
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy)
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at firstname.lastname@example.org or write to us at Regal Estates, 383 High Road, Willesden, London, NW10 2JR In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails or informing us you wish to be removed from marketing materials.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
When you call our office and you provide us information over the phone when requested this information may be used to share relevant information to you for what you are calling about. For example if you call to register your interest in a property or arrange a viewing we may ask you information such as for your name, telephone number and email address in order to send you the address by SMS message or email, likewise we may share other properties you are interested in renting or buying if you request this. We may also ask for other details such as information about your financial circumstance, job circumstance and affordability as this is directly related to information we require so we can be of service to you. Where we take payments over the phone our call recording software will be paused so financial card details are not taken or stored.
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, to ascertain and demonstrate that standards are being met, for crime prevention, to establish facts and evidence for business transactions and to improve the quality of our customer service as per the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000. All recorded telephone calls will be stored securely, only retained for an appropriate time.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, see below for our detailed cookies policy below.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Our website may contain links to other websites run by other organisations. We are not responsible for any of the privacy practices of those organisations or the content of their websites. You should read the privacy policies available of these said organisations before providing them with any personal information.
We do not use our services outside the EEA.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint and we will make you aware of this. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Below is our complaints procedure:
All written complaints must be sent in writing to email@example.com or Regal Estates, 383 High Road, Willesden, London, NW10 2JR, we will acknowledge your complaint within 3 working days and a proper investigation will be promptly undertaken, we will send you a formal written outcome of our investigation within 14 working days, a senior member of staff will deal with the complaint. If you feel dissatisfied you will be told how to further pursue the complaint internally, this should provide you with an opportunity for a separate and detached review of the complaint by a member of staff not directly involved with the transaction, such a review will be sent to you within 14 working days.
Data Protection Complaints
You may lodge a complaint with the ICO in the event of Regal Estates non-compliance with the UK data protection law.
We keep this Policy under regular review. This Policy was last updated on 18th May 2018.
You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.